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Online Lighting Shop
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Returns

Returns Information

Please check your goods within 48 hours of their arrival. Check that there are no breakages that the product is what you ordered, that the finish is correct.

We cannot be liable for any electricians’ costs due to pre-booked electricians, please check your goods fully prior to booking an installer to ensure there is no issues

  • Returns will only be accepted if the item is unused, undamaged, unwired and in a re-sellable condition in the original, unmarked packaging
  • If items arrive back to us broken or damaged your full refund WILL NOT be guaranteed
  • Bespoke or personalised items such as David Hunt Lighting and Light Shade Studio cannot be returned

For your peace of mind, we guarantee all our goods, in normal usage, for at least one year from date of purchase. Particular items, such as exterior lighting, may carry a longer period of guarantee. This will be indicated on the product if it is applicable.

How to Return Your Lighting Order

Firstly, let us know you will be returning the light, so we can inform the warehouse.

If the item is not faulty & it’s simply unsuitable for the area intended. You can return within 14 days after the light had arrived. You can pick from either of the options below;

Option 1

If you want to arrange your own delivery back to us you will receive a full refund once the goods have arrived back to us.

We will email you to confirm it has been returned & the refund payment has been processed.

Contact us via email orders@onlinelightingshop.co.uk & we will send you the return address

Option 2

We can arrange for DPD to collect the lights. This will cost £15/€15 which will deduced from your refund.

Please specify what days suits to arrange the collection & if it’s from the same address as delivery.

We will email you once the lights have been returned to us

My Item has arrived damaged how to do return?

In the unlikely case of damages or faults, please contact us directly at orders@onlinelightingshop.co.uk to arrange a replacement.

If the item is faulty, we will usually arrange to collect the item and deliver out a replacement. Replacements may need ordered with the supplier. Broken glasses or missing components do not class as faulty and replacement parts will be sent. All breakages must be reported within the first 3-5 days upon delivery.

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